Recent Posts

Fires are scarey

9/8/2022 (Permalink)

When it gets hot and dry outside always try your best to remember cigarette fires can spread from bark dust to the exterior of a home. This fire started from a cigarette which escalated to a arborvitae fire which then encompassed the home. When fire firemen arrived to this blaze they found fire in the attic of the home and the upper levels having to chainsaw holes and vent the roof to spray water into the attic. Thankfully no one was living in the home at the time and it was isolated to this single condominium in Portland on 87th. This is not the first time we have seen this and it will not be the last however best you can though try to remember SERVPRO is there to help.

Always be prepared for the storm

8/24/2022 (Permalink)

Items to have on hand incase of a storm, no matter the weather.

  • A supply of water. The red cross recommends 1 gallon per person a day
  • Non-perishable food. A can opener if canned goods
  • Clothes for every season and good shoes
  • Blankets and sleeping bags
  • First aid kit and prescription medications
  • Batteries
  • Battery powered radio and flashlights
  • Waterproof container for cash and any important papers
  • Cash
  • A generator if possible (never run it inside)
  • Gas can with gas for generator
  • Copy of home insurance

It is always important to be prepaid. Having all of these items stored together in a storage box allows you to be less stressed trying to find all of it in time of need. And the most important of them all is stay safe!

Water damage in your basement?

8/22/2022 (Permalink)

Water can do great damage to your home, including the loss of personal items, and may uncover previously unknown structural issues or deterioration. Even with prompt removal of the water, your home may incur costly damage. Will your insurance company be there in the event of a basement flood? There are several factors that determine what is and what is not covered.

1. Where did the water come from? Most homeowner's policies typically cover damage from water that originates from the top down, such as rain or melting ice. If the water comes from the bottom, such as from the overflow of a nearby river, you will likely need specific flood insurance.

2. How fast did the flooding or water damage occur? A poorly maintained faucet or toilet that slowly leaked, for example, would not qualify for insurance coverage. However, if a pipe suddenly bursts and leaves your basement flooded, this is likely to fall within your coverage limitations.

3. What type of policy or policies do you have? A basic homeowner's policy with dwelling coverage will extend to water damage as described above to your flooring, drywall, and many other structures in your home. Furniture, appliances, and other personal items will probably not be covered. Personal property insurance is likely to cover items beyond your home’s structural elements in the event that your basement becomes flooded.

4. What else do you need to remember? All insurance policies have deductibles and coverage limitations. Read the fine print and consult your insurance company to be sure your home and belongings will be covered.

If the worst happens to your basement, be sure to consult a professional to minimize damage, regardless of the cause or your insurance coverage. Dealing with a basement is no picnic, but with proper cleanup and drying, damages can be reduced to limit your out-of-pocket costs and to preserve the structure and aesthetics of your home.

One way to prevent fires in your home

8/17/2022 (Permalink)

lets start by talking about lamps. Sometimes they look like really great coat racks or even a place to store your hats. Unfortunately this is a great way to start a fire. One of our customers was using her desk lamp in the spare bedroom to store her hats. She had a guest staying over night and that person was using the lamp to read a book. This caused the hats to catch on fire. Luckily the fire was contained to just that one room and not the whole house. There was smoke damage in the hall way that needed to be cleaned up. Its never a good idea to use a lamp as a storage devices. We were there to help our customer and she learned a very valuable lesson, as did the guest. 

The damage fire can do

8/16/2022 (Permalink)

It might not seem like a big thing until its too late. In this case the fire had started in the garage but was not heard until the fire had already spread. When working in the home we noticed smoke detectors had been displaced from their original locations. We gladly provided smoke detectors for the home but had they been in place they may have prevented more damage. Fire Damage was not the only predator at this fire though with Water Mitigation being a huge part of the work. Julie who works with us was in charge of all the inventory for this home. Almost all of the items in the garage had to be salvaged. We love turning back the clock and making it "Like it never even happened," but there are some things that cant be replaced like family photos. We would like to see all homes at all times outfitted with smoke detectors and some day hopefully we will.

Damage at your commercial property

8/12/2022 (Permalink)

In the moment of a disaster, it can seem like no one is there to help. Within a short while once damage is assessed we will have crews on site ready for any situation at any time. Our staff is well trained with IICRC, Mold, Bio, Fire, or any other immediate disaster needs. Working with this crew has been a wonderful experience and it honestly feels great to have the opportunity to help others. I personally can’t think of any other field of work or company that I would enjoy working for this much. When you are there to help it gives you a deep gratitude and satisfaction knowing you can spend your days helping others in difficult situations. Just know that if you have a disaster we are always here to help and we as a team will make it "Like it never happened." Fire, Water, Mold, or even a tree falling on your home.

Help the office prevent water damage

8/10/2022 (Permalink)

SERVPRO of Milwaukie/Happy Valley has responded to the same commercial property on three separate occasions. All three losses were identical involving the flushing of items down the toilet that should not be flushed. Because of these losses, I feel it is important to note what items that you should not flush down a toilet.

  • Feminine products
  • Food
  • Baby wipes
  • Adult and baby diapers
  • Paper towels
  • Cotton balls
  • Dental floss

The above items can cause toilet pipes to get clogged resulting in toilet overflows. It is best to dispose of those items in your nearest waste basket. If you do happen to have a toilet overflow, don’t hesitate to call SERVPRO of Milwaukie/Happy Valley. We are available to handle even your worst toilet overflows 24 hours a day, 7 days a week, 365 days at year. Call us today at 503-652-3997. We will make it “Like it never even happened.”

We work with your insurance adjuster!

8/9/2022 (Permalink)

An insurance adjuster is someone from your insurance company who makes all the approvals for the work that is needing done at your business or residence.  During water mitigation, fire restoration, hazmat and mold clean ups, we communicate with your adjuster daily. It’s important to not only maintain a great relationship with our customers, but also with insurance adjusters. The best results from our work come when the customer, insurance adjusters, and SERVPRO Milwaukie/Happy Valley all work together

Do not hesitate to call SERVPRO of Milwaukie / Happy Valley at 503-652-3997 for your cleanup and restoration needs. We are available 24 hours a day, 7 days a week, 365 days a year to help you when disaster strikes. We will make it “Like it never even happened." 

Wanting to board up before the storm?

8/8/2022 (Permalink)

We know Oregon has some pretty crazy weather and you can never TRULY be prepared for it. What will you do when the winds get so crazy it knocks out your windows, leaving glass and other particles on your business or home floor? Call SERVPRO of Milwaukie/Happy Valley! Even if its at 3am on a Saturday or 5pm on a Monday, our crew is properly trained to handle an event like this promptly and with professionalism. We know you have a busy schedule, even though a board up is a temporary fix it will at least help you keep your business or home up and running until final repairs are done! Give us a call at 503-652-3997, we are ALWAYS here to help!

Commercial basement flood

8/5/2022 (Permalink)

A basement can flood at any time. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Milwaukie/Happy Valley to allow our trained, professional crews to handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.